Keeping Up with Insurance Benefit Changes
For patients, insurance plan changes may mean better care and coverage, but it also means understanding new benefits. If your staff is still manually verifying insurance, it could mean a time-consuming process of checking new insurance plans and benefits for existing clients. With automated insurance verification, you can help alleviate some of the insurance verification challenges, save time, and free up your team.
Among those challenges, handling dental insurance changes can be time-consuming. From gathering new data from the patient and coordinating with the insurer, your staff is often tied up on the phone.
As for your patients, coverage and co-pay changes may be shocking, especially if it’s something their insurance covered in the past. Similarly, if there’s a sudden increase in co-pays, it may limit their ability to complete scheduled procedures.
These changes can adversely impact your revenue and cash flow. However, one of the best tools to help your staff and your patients navigate dental insurance benefit changes is a comprehensive automated insurance verification software. It can save your staff from phoning insurance providers for updated information, but the benefits go well beyond that.
Like all products on the market, they vary in capabilities. Here are a few features you may want to consider as you adopt automated verification.
- Verify your weekly schedule in one shot rather than one at a time. Automated insurance verification that can happen in seconds and verifies patients well ahead of their appointment day can save your team from 20 to 30 hours per week dealing with insurance. Further, having insurance well before the date of the appointment gives you the chance to address issues before your patient is at your reception desk.
- Real-time benefit information. Advanced automated insurance verification software should connect with thousands of insurance carriers, ensuring your team has the most up-to-date benefits information to provide your patients with the information they need, even if there have been plan changes.
- Revenue identification opportunities. When you have up-to-date information regarding coverage, including unscheduled treatments, you can more easily recommend and schedule treatment and services. Utilizing all the benefits available to them, especially when it’s a new plan, means you can improve your patient’s dental health and boost revenue.
In addition, automated dental insurance verification can help:
- Improve accuracy
- Identify errors more quickly, decreasing claim denials
- Keep your calendar booked by scheduling treatments before patients even walk out the door
Insurance benefit changes don’t have to disrupt your schedule or your services. Automated insurance verification can help. It may be the all-in-one solution to improve efficiency, accuracy, service, and revenue while refocusing key staff to other practice-critical responsibilities.
iCoreConnect is a VDA Member Perks Endorsed Partner, offering VDA members exclusive discounts on its solutions-based cloud software and technology products that improve clinical and business workflow for dental practices. To highlight just one endorsed service, VDA endorses iCoreVerify automated insurance verification software. Click here to learn more and book a demo of iCoreVerify, or call 888.810.7706.
