SCHEDULE FOR PRODUCTION
Required Learning for the Certified Dental Office Professional Program
Original Release Date: October 24, 2023
Expiration Date: October 11, 2025
Duration: 70 mins.
Credit(s): 1.1
Cost:
Certified Dental Office Professional Students: This course is included with your tuition. Please use the discount code in your course materials to access this course at no additional cost.
VDA Members: $20 - Use code SCHEDULE (membership verification required)
Non-Members: $60
Course Description (Lecture Style Webinar):
The patient schedule has a major impact on your dental office's production, revenue, and efficiency. In this course, you will discover scheduling strategies that will boost production, advance progress toward your revenue goals, improve patient satisfaction, and decrease stress among the entire team.
Objectives:
- How scheduling affects patient experience, team morale, and the bottom line.
- How to set goals for all departments and why it’s important to have the whole team on board.
- How to enhance communication by implementing a morning huddle, weekly leads meeting, and monthly staff meeting.
Instructor: Susie Silva
Susie Silva has worked in the orthodontic and dental fields for over 25 years. She started her career as a Registered Dental Assistant in California and worked her way up to a Clinical Team Leader at one of the largest practices on the east coast. She has managed and coached teams of over 15 employees - so she has seen it all - and she has helped create greatness! Her passion for helping others has motivated her to help offices take their customer service to the next level.
Instructor: Jenn Sullivan
Jenn Sullivan has worked in every position in the orthodontic office - from records technician to director of operations - and she has helped offices reach incredible amounts of growth in a short period of time. The key contributor to her success and the success of businesses she works with, is providing exceptional customer service and creating a unique customer experience brand. She loves helping clients and their teams meet and exceed their personal and professional goals!
Thank you to our course sponsor:
Financial Disclosure: The speaker(s) and the VDA Team do not have any financial arrangements or affiliations to disclose relating to the content of this presentation.
Visit us at https://www.vadental.org/CE for additional CE opportunities, information on ADA CERP CE credits and our REFUND policy. Questions? Contact Megan Wyman wyman@vadental.org
Virginia Dental Association is an ADA CERP recognized provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to ADA CERP at ADA.org/ccepr
