MASTERING PATIENT COMMUNICATIONS:

MINIMIZE NO-SHOWS, INCREASE RE-CARE, AND MAXIMIZE STAFF PRODUCTIVITY

Communications

Required Learning for the Certified Dental Office Professional Program

Original Release Date: October 24, 2023

Expiration Date: October 11, 2025

Duration: 60 mins.
Cost:

Certified Dental Office Professional Students: This course is included with your tuition. Please use the discount code in your course materials to access this course at no additional cost. 

VDA Members: $20 - Use code MASTERING (membership verification required)

Non-Members: $60


Course Description (Lecture Style Webinar):

This course will dive into best practices, pitfalls to avoid, and time-saving tips to make patient communications more efficient and effective. Learn how to best communicate with patients before, during, and after the appointment to reduce no-shows and increase re-care. The course will also cover how to encourage and respond to online reviews to increase patient loyalty and drive new patient acquisition. Participants will leave with a list of next steps they can begin implementing today to start elevating their dental practice's communication approach to foster practice success and build lasting patient connections while increasing staff productivity.

Objectives: 
  1. The participant will be able to identify the 3 phases of the patient journey and understand how to reduce friction and improve patient engagement in each phase.
  2. The participant will have a thorough understanding of patient communication best practices, pitfalls to avoid, and must-have sections for patient success.
  3. The participant will be able to drive online reviews and understand how to respond to negative reviews for overall improvements to their online reputation.
Instructor: Keith Washington
Keith Washington is the Chief Technology Officer at ProSites and has over 30 years of software product management and development experience. He has an accounting degree from the University of Maryland and has led product transformations at many successful companies. Keith has been with ProSites for over 8 years and has led in the development of solutions to help transform dental practice efficiency and productivity. He has a passion for building solutions that help dentists acquire, retain, and engage their patients.
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Thank you to our course sponsor: 
Financial Disclosure: The speaker(s) and the VDA Team do not have any financial arrangements or affiliations to disclose relating to the content of this presentation.

Visit us at https://www.vadental.org/CE for additional CE opportunities, information on ADA CERP CE credits and our REFUND policy. Questions? Contact Megan Wyman wyman@vadental.org 

Virginia Dental Association is an ADA CERP recognized provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.  ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to ADA CERP at ADA.org/ccepr